CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Partners

CARQUEST
BG Products
TECH-NET Professional Auto Service - Trans
Fauquier Chamber
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

On Monday, March 12th, my husband and I were traveling on I-66 when our low tire alert came on showing a tire was quickly losing air. We got off the highway, hoping to find a gas station and came upon The Plains Tire & Auto. After inspection, the technician told us that the tire could not be repaired and they did not have a tire there that would work. They quickly made phone calls looking for a tire for us. They found one about 1/2 drive each way to get it. Someone went to pick the tire up, brought it back and it was quickly mounted on our car. They even printed out directions for us to travel home from there. I can't say enough good things about everyone we encountered in The Plains. Kind, helpful, understanding to our situation, etc. We will probably never need to visit The Plains Tire & Auto again, but would highly recommend it to anyone. They were a lifesaver to 2 Pittsburghers, a long way from home. Thank-you! quotes-image
, 03/12/2024
My car died on the interstate a few miles away, and my car was towed here at 4PM on a Friday. They we so fantastic and helpful. They got me right in and got me the information I needed to make decisions quickly. They bent over backwards to ensure I was taken care of. Such great friendly people, and as terrible as it is having car trouble, I am thankful that Brandon and the Plains Auto team were the ones who were able to assist me.quotes-image
, 06/04/2023
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